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Last updated April 23, 2010
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Listed below are the basic shipping options that are available at checkout. We will work with you to determine the best shipping method to meet your date. Just give us a call and tell us what items you are considering and we can give you an estimate based on availability. We can advise on the best shipping method to meet your date. Just give us a call - we're here to help YOU!
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Shipping Department Operations
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Business days are Monday thru Friday excluding Holidays.
All orders ship from our fulfillment center in Rochester, NY.
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Domestic Shipping
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We ship to most locations within the United States as well as to Military (APO/FPO) addresses and the U.S. Territories.
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In-stock merchandise ships within 1-3 business days after receipt of your approved payment. If your order contains pre-order, special order or otherwise out of stock merchandise, we will contact you ASAP regarding shipment options.
Although we closely track our inventory and do not normally allow an order to be placed for out of stock items, if we find that we do not have an item that you ordered in stock, we will contact you immediately to let you know when we expect the item back in stock.
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Shipping Carriers and Services
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For your convenience, we offer USPS with Delivery Confirmation and FedEx. Please note that some FedEx service types are limited in select areas. For details on service locations, call 1-800-Go-FedEx (1-800-463-3339). USPS service types offered during checkout are based on order content. Not all service types will be available for all orders.
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Order Delivery Time
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Total delivery time includes the time until the order ships (processing time) plus the expected time-in-transit of your order. Processing time varies by product. Time-in-transit is determined by the shipping method you select and the delivery destination.
Shipping quotes provided through both the checkout process and the shopping cart shipping calculator are ESTIMATES ONLY, though some services do offer a guaranteed delivery date. If you have a specific deadline by which you must receive your order, please provide this date in the comments section of your order or call us. We will be happy to help you select the appropriate shipping method to ensure that you receive your order in a time frame that you are comfortable with. We will let you know UP FRONT if we think there may be an issue. We take your special event seriously, therefore we won't make you a promise we don't think we can keep. Honesty is our best policy.
It is the responsibility of the customer to plan for a special event appropriately. Please allow enough time based on item availability, order processing and shipping transit times. Actual package delivery is the responsibility of the selected carrier and we offer carriers whose track record has proven reliable. However, inclement weather, natural disasters and other factors out of everyone's control, though rare, can impact delivery.
As always, please contact us if you require assistance in selecting a shipping method. We can offer more accurate quote information over the phone, which is especially important when you have a deadline.
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Delivery to Alaska, Hawaii, U.S. Territories and PO Box/APO/FPO Addresses
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All orders are delivered by USPS Priority Mail and follow the same shipping rates referenced below. The U.S. Territories include Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa.
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International Shipping
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Please contact us prior to placing an order if you require shipping to an international address.
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Shipping Rates
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Please use the shipping calculator in our shopping cart to determine the cost of shipping for your specific order.
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